Quality
Rainbow Cleaning is committed to cleaning our clients' premises to the highest possible standard. We achieve this by incorporating a bespoke electronic quality control system which registers each and every comment made at our office. Once feedback is logged, whether positive or negative, it is forwarded on to the relevant manager for appropriate action to be taken. The manager then reports the outcome to our office and our monitoring system is updated.
Therefore we hold a complete history of any contract and we are able to provide a comprehensive audit of reports to clients at any time.
In addition to this measurable quality control system, managers visit every client regularly to walk the site and score each area objectively and discuss the results directly with the client. We ask each client to sign a client visits sheet.
Finally, we offer the facility of a dedicated support desk for our clients to use for reactive responses. We will tele-canvas all Rainbow Cleaning clients and all feedback is given directly to the operations team.
